The practice currently has a Secretarial team and 16 administrative staff who work in the General Office. There are at least 8 staff on the phone lines every morning and 2 staff on the Reception desk.
Our Patient Advisors are trained to deal with all enquiries and may ask you about the health problem you are calling about. Please be assured that all our staff are bound by a strict code of confidentiality and will only request the minimum information to process your call appropriately.
All our staff are here to help you, and will do so to the best of their ability. We expect them to treat you with respect and courtesy at all times, and we ask you to be polite and courteous in return. The surgery operates a zero tolerance policy against violence or abuse towards our staff. If you have any concerns or problems relating to any of our staff then please contact the Practice Manager, Linda Bowker.